As your knowledge base moves from a small set of articles to a large set of documents, it becomes more complicated to obtain relevant information than to generate it. Customers are waiting for immediate replies, employees do not want to waste their time searching, and support teams are looking for an intelligent search engine that will understand user intent rather than merely matching the keywords.

The problem is choosing the right search tool. Should you choose between ExpertRec, Glean, and Coveo? All solutions can improve search, but each solves different problems. Therefore, you should understand the distinctions to make an accurate investment choice.

Why Is Knowledge Base Search More Important Now Than Ever?

Knowledge bases should provide fast access to the necessary information; otherwise, they don’t serve the purpose at all. If a user types in the search term “reset password” and sees irrelevant results instead, it defeats the purpose of the knowledge base.

Our attitude to the search for information has changed a lot over time. Modern users expect the retrieval of information to be done almost instantly, and they are used to the user-friendly search assistance provided by IT professionals. They expect accurate search results, don’t mind typos, and even appreciate useful suggestions made by artificial intelligence.

Thus, it is impossible not to pay attention to the productivity of the search engine along with the quality of materials in the process of choosing a solution for support.

ExpertRec was developed for easy and intelligent searching in the knowledge base.

ExpertRec seeks to provide a fast and efficient search solution for companies that do not want to spend time on implementation. It has the capability to crawl various sources such as web pages, PDF files, Word documents, FAQs, or other secure data. The application can perform semantic indexing and AI answering, has the ability to suggest auto-complete features, adapt to typographical errors, allow for custom ranking, and allow for document indexing.

In addition, ExpertRec is very flexible since clients can modify the ranking, create synonyms, use automated FAQ scanning, and screen the content from the website.

Glean: A Great Tool for Finding Employees

The purpose of Glean is to assist businesses in accessing the information contained in work tools – email, papers, internal knowledge databases, or messaging services. Unlike companies that develop customer service software programs, Glean offers access to internal knowledge derived from business applications.

This allows organizations with many workers busy with clashing apps to benefit from the application. Plus, some organizations will benefit more from using Glean in their internal process rather than in connection with external databases.

Coveo: An Effective AI Tool for Enterprises

Coveo is a prominent name in the field of enterprise search solutions that incorporate artificial intelligence technology. The system employs machine learning along with its various features of recommendation, personalization, search, and business analysis across a variety of enterprise applications.

It is often used by big businesses; however, its implementation is very complicated. It usually entails a great deal of technical knowledge from the side of the implementing specialist in order to make use of the software, which means that this software is intended to be used only by enterprises that have technical departments.

Which Search Solution Provides the Greatest Value?

When deciding on a search option, one should not only focus on the capabilities of AI; it is also important to find a balance between ease of use, implementation time, upkeep, scalability, and cost.

The best search solution in this regard is ExpertRec, as it combines the advantages of AI intelligence with semantic search, document indexing, conversation answering, ranking customization, and easy deployment, which requires barely any engineering efforts.

ExpertRec works best for SaaS documentation, help centers, product manuals, training platforms, support sites, and any knowledge bases that require manipulation of complex information.

While Glean is good at improving employee efficiency and Coveo is perfect for large corporations, ExpertRec is the best choice for those who want to streamline the process of acquiring answers.

Why Organizations Prefer ExpertRec for Knowledge Base Search

The perfect knowledge base not only helps in reducing the number of support queries but also provides hassle-free search. Customers can get answers that they are looking for quickly, irrespective of whether they know the correct spelling or the correct word, or even if they are using everyday words while searching.

ExpertRec comes with a powerful and effective solution as it uses AI-driven semantic search, automatic suggestions, indexing, search analytics, and advanced customization facilities for text search in a simple-to-use module. Organizations can get started with better search capabilities without going through multiple hardships of implementing an enterprise system.

Final Thoughts

The definition of the right search engine differs from company to company. Glean may be best suited for workers searching for specific info about their companies.

Coveo is the best option for a business that needs an AI-based search engine that can do many different things in all areas of business. However, if you want to give your customers the possibility of searching for information easily, you should try ExpertRec, which is much better and faster than any of the alternatives.