Table of Contents
- Why Do Large Enterprises Struggle with Search?
- A Quick Reality Check
- What Makes Coveo Popular?
- Where Lucidworks Fusion Stands Out
- The Enterprise Search Challenge Most Teams Overlook
- Why More Enterprises Are Considering ExpertRec
- ExpertRec vs Coveo vs Lucidworks Fusion: Which One Fits Your Enterprise?
- Final Thoughts
Picture this: an employee spends 15 minutes looking for a policy document. A customer left your website because they could not locate the correct product. And a support agent has to open multiple systems to answer a simple question.
These scenarios occur daily in large enterprises. In most cases, poor site search is to blame.
As a business grows, the volume of information, managing product information, knowledge base, employee resources, documentation, training materials, customer support articles, etc., can become overwhelming very quickly. If you use the correct enterprise search solution, users will instantly locate information. If you use the incorrect enterprise search solution, users will become frustrated and experience a loss in productivity.
Before we move further into the details of each solution, below is a brief overview of the three most commonly used enterprise searching solutions.
| Feature | ExpertRec | Coveo | Lucidworks Fusion |
|---|---|---|---|
| Easy Setup | ✓ | Moderate | Complex |
| AI Search Capabilities | ✓ | ✓ | ✓ |
| Enterprise Scalability | ✓ | ✓ | ✓ |
| Customization | High | High | Very High |
| Technical Expertise Required | Low | Medium | High |
| Maintenance Effort | Low | Medium | High |
| Fast Time-to-Value | ✓ | Moderate | Slower |
| Cost Efficiency | High | Moderate | Variable |
Why Do Large Enterprises Struggle with Search?
Search problems arise for large enterprises when they outgrow their own capabilities. In other words, when businesses are growing at an unprecedented pace, they create more content, leading to information being spread across sites, portals, intranets, help Desks, and multiple databases. And now it’s really difficult to find the information that the companies have already created.
As employees spend many hours searching for information they have already created, customers get frustrated waiting for a response, and product support staff keep getting support tickets for “hey, I was looking for an FAQ question” or something of that nature, which they have found somewhere on the company’s website.
The problem is not content creation; rather, the issue is providing users access to appropriate content when they need it.
A Quick Reality Check
Answer these questions in the clip below
Check either yes or no for the following items:
- Do users often exit their website after doing a search?
- Does your customer support team receive many of the same questions?
- Are your employees wasting time looking for documents?
- Is your current site search difficult to manage?
- Do search enhancements require engineering effort?
If you answered “Yes” to three or more questions, you might be underestimating the cost of your organization’s current search experience.
What Makes Coveo Popular?
Coveo’s popularity is attributed to its advanced AI-driven search and personalization features. Large enterprises typically utilize Coveo’s search capabilities because Coveo sustains continual learning and relevance to user searches as user behavior changes.
When utilized within a complex digital ecosystem, Coveo provides enterprise organizations with a high level of capability—especially in situations where personalizing an individual’s customer experience is important.
Many enterprise companies also find that unlocking Coveo’s full potential requires a lot of time on implementation, continuous optimization, and an in-depth understanding of Coveo.
Where Lucidworks Fusion Stands Out
Organizations looking for versatility and flexibility will find Lucidworks Fusion appealing. The tool is built using open-source technology, giving companies complete control over building out an enterprise’s search experience and a wide variety of custom configurations. This type of control is compelling to organizations with particular search requirements and skilled technical personnel.
However, with added flexibility typically comes increased complexity. Organizations that deploy Lucidworks Fusion may need to allocate staff specifically to configure, maintain, and optimize their search solution, resulting in a long commitment to using the Lucidworks Fusion platform.
The Enterprise Search Challenge Most Teams Overlook
A majority of companies are evaluating their Search Platforms solely based on functionality. What’s even more important is how fast users can find what they want. A platform may have 100 different features; however, if it takes months to set up or requires continual support, then ROI will be delayed. For most enterprises, ease of use is equally important as functionality.
AI-Powered Enterprise Search
Help Employees & Customers Find Answers Instantly
ExpertRec enables enterprises to deliver intelligent search across knowledge bases, documentation, employee resources, support content, and product information. Improve productivity, reduce support costs, and provide highly relevant search experiences without maintaining complex search infrastructure.
Enterprise-ready • AI-powered relevance • Minimal maintenance
Why More Enterprises Are Considering ExpertRec
More corporations are looking at ExpertRec because of how we approach enterprise search. With ExpertRec, you can use advanced search technology that allows your company to focus on the deployment of Search technology without having to develop or maintain a complex search infrastructure.
Enterprise-level AI-powered Search provides many benefits to large enterprises, including typo tolerance, relevant results based on intelligent ranking systems, confidence scores that allow customizable experiences, and comprehensive analytics.
With these benefits integrated into ExpertRec’s Software Architecture, it is easy for businesses wanting enterprise-quality Searches without developing an entire team dedicated to supporting the Search Management function.
ExpertRec vs Coveo vs Lucidworks Fusion: Which One Fits Your Enterprise?
If your organisation is looking for an extensive level of personalization within its search platform, is considering hypothetically integrating multiple platforms with some elements of being a true Enterprise Search solution, and has the budget for hiring dedicated technical resources, then Coveo could be an excellent fit.
When looking for deep customization and full control of your search architecture, Lucidworks Fusion will offer a high level of customizability.
The major objective is to quickly improve search results on a platform while reducing the challenges of maintaining it and providing a better user experience in a non-extensive implementation cycle. ExpertRec has many advantages as both a practical and scalable option.
The best search platform does not have to possess the widest scope of features to be highly effective. The best search platform will assist users in locating answers in the fastest amount of time possible, within the bounds of being acceptable for your team.
Final Thoughts
Poor search performance has negative implications across an entire business. It affects how productive employees are and how satisfied customers are, as well as how much it costs for businesses to provide support and what their overall operational efficiency looks like.
Coveo and Lucidworks Fusion are both powerful enterprise search solutions, but many companies now seek out solutions to search that have both power and simplicity.
ExpertRec enables companies to provide their users with a fast, relevant, intelligent search experience without the complexity often associated with traditional enterprise search implementations.
In the end, users do not care about how advanced your search technology is. They just want the right answer in seconds.
